Chris Justice (Engenious Design) — 'If your organization's metrics don't fight each other, they aren't that good'

Chris Justice — leader at Engenious Design (engineering firm) — reads Incorruptible and lands on the airline example (lowest cost + highest employee satisfaction + highest customer satisfaction + highest profits): if the metrics don't fight each other, they're too simple to accurately reflect reality. Applies it to how his own team measures itself.

“If your organization's metrics don't fight each other, they aren't that good. Because that means they are too simple to accurately reflect reality. This is one takeaway as I read Eric Ries book 'Incorruptible'. He cites the example of an airline that had these goals: Lowest cost, Highest employee satisfaction, Highest customer satisfaction, Highest profits.” — Chris Justice on LinkedIn