The most interesting analytic is what Ries calls false proxies, where metrics like average call-hold-time end up making the underlying service worse

Nils — established Goodreads reviewer (185 followers, 667 reviews) — posts a substantive 4-star review of Incorruptible zeroing in on false proxies and using OpenAI's for-profit conversion as the counterexample to the book's mission-lock thesis.

“The most interesting analytic is what Ries calls “false proxies,” where metrics like average call-hold-time end up making the underlying service worse rather than better; the claim that technology itself is neutral and that danger lies in who controls it; and the idea that a company’s founding compact is a kind of promise that governance either reinforces with structural support or leaves unenforced. What Ries proposes is to lock in the company’s original mission from the start. But not course no such lock is completely unpickable, as the saga with OpenAI’s conversion from a nonprofit to a for-profit indicates.” — Nils on Goodreads