Leah Solivan (TaskRabbit founder) — 'They are not exceptions. They are clues.'

Solivan founded TaskRabbit and hosts the Breaking Precedent podcast, where she interviewed Eric. Her Substack essay on The Precedent Collective goes back to TaskRabbit's acquisition by IKEA, where the slow, deliberate decision-making she read at the time as bureaucracy was a company working on a longer horizon. The book gave her the language for it, and for the question of whether a best practice survives because it works or because it got copied.

“Eric proposes a different interpretation. He argues that these companies are not exceptions. They are clues. That distinction is profound. A clue points toward something hidden. It suggests there is a deeper truth beneath the surface that we have not yet fully understood. It invites investigation.” — Leah Solivan on The Precedent Collective (Substack)